Refund policy

Final sale

Books, prints and print-on-demand apparel are final sale. We can't accept returns or exchanges for a change of mind, except where the law gives you that right (see "Customers in the EU and UK" below).

Damaged, defective or incorrect items

If something arrives damaged, defective or isn't what you ordered, email us at hq@dustandgrooves.com within 7 days of delivery with your order number and a photo of the item and its packaging. We'll send a replacement or refund you, and we'll cover any return shipping.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at hq@dustandgrooves.com within that period. Please send the items back within 14 days of telling us. You pay the return shipping unless the item is faulty. We'll refund the price of the items and the standard shipping you paid within 14 days of receiving them back.

Return conditions

Any return we accept must be:

requested within 7 days of delivery (14 days for customers in the EU and UK)
new and unused, in its original packaging, with everything that came with it
sent with a tracked service, such as UPS, FedEx or USPS with delivery confirmation

Unless the item is defective, you're responsible for return shipping. International customers are responsible for all return shipping costs. We send replacements and refunds only after we receive the returned item.